Privacy Policy

Last updated: 25 March 2026

This Privacy Policy explains, in clear and simple terms, how Load & Capacity collects, uses and protects your personal data when you use loadandcapacity.com.

1. Introduction

Load & Capacity is an educational website owned and operated by Peter Bennett, based in the United Kingdom. The website is available at https://loadandcapacity.com.

Your privacy matters. This policy explains what personal data is collected when you use the website, how it is used, and the choices and rights you have under the UK General Data Protection Regulation (UK GDPR) and related data protection laws in the United Kingdom.

The aim is to keep this information clear, calm and straightforward, without unnecessary legal jargon, so you can understand how your data is treated and feel confident using the site.

2. What data we collect

The information collected depends on how you use the website. In general, the following types of data may be collected:

Contact details – such as your name and email address if you fill in a contact form, assessment form or sign up for updates.
Information you choose to provide – any details you type into forms on the website, such as your role, organisation, or answers to assessment questions or surveys.
Communication content – messages you send via forms or email, including any feedback or questions.
Technical data – such as your IP address, browser type and version, device type, approximate location (based on IP), and information about how you navigate and interact with the site.
Usage data and cookies – pages visited, time spent on pages, links clicked, and other analytics information collected via cookies or similar technologies (for example, through tools like Google Analytics or similar services).

You can choose not to provide certain information, but this may mean you are unable to use some features of the website (for example, submitting a form or receiving a requested resource).

3. How we use your data

Personal data is used only for clear and specific purposes. These include:

Responding to your enquiries – for example, replying to messages you send via contact forms or email.
Providing requested information or resources – such as sending you assessment results, guides, or other materials you have asked for.
Managing forms and assessments – using your responses to provide insights, feedback or tailored educational content, where applicable.
Improving the website and content – analysing how the site is used to understand what content is helpful, identify issues, and make the experience clearer and more useful.
Communicating with you if you give consent – sending updates, resources, or information about new content or services that may be relevant to you, where you have clearly opted in.

Your data will not be used for any purpose that is incompatible with these uses, and it will not be used for automated decision-making that has legal or similarly significant effects on you.

4. Legal basis for processing

Under UK GDPR, personal data must be processed on a lawful basis. Load & Capacity relies on the following bases:

Consent – when you actively choose to provide your information (for example, by submitting a form, requesting a resource, or opting in to receive emails). You can withdraw your consent at any time (see Your rights below).
Legitimate interests – for example, to maintain and improve the website, understand how content is used, prevent misuse, and ensure the security and reliability of the service. These interests are balanced against your rights and freedoms, and data is handled in a way that is reasonable and proportionate.

If other legal bases are needed for specific activities in the future, this policy will be updated and the basis will be clearly explained.

5. Cookies and tracking technologies

Like many websites, Load & Capacity may use cookies and similar technologies to understand how the site is used and to improve the experience.

What cookies are – small text files stored on your device that help remember your preferences and understand how you use the site.
Analytics tools – services such as Google Analytics or similar tools may be used to collect aggregated, anonymous data about website usage (for example, which pages are visited and for how long). This helps improve content and navigation.
Strictly necessary cookies – some cookies may be needed for the site to function properly (for example, basic security and load balancing).

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, or to be notified before they are stored. If you disable some cookies, parts of the website may not function fully, but core information should still be accessible.

6. Data sharing

Your personal data is treated with care. It is not sold, rented, or traded with other organisations for marketing purposes.

However, it may be necessary to share data with trusted third parties who help run the website and deliver services. These may include:

Website hosting providers that store the site and keep it available.
Form and funnel platforms that collect and manage data you submit through forms, assessments or landing pages.
Email service providers that send messages and updates if you have opted in.
Analytics providers that help understand how the website is being used.

These third parties are only given the information they need to carry out their services and are required to keep your data secure and to use it only for the agreed purpose.

Data may also be shared if required by law, to respond to lawful requests from public authorities, or to protect rights, property, or safety.

7. Data storage and security

Reasonable technical and organisational measures are taken to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration or destruction. This includes using reputable hosting providers and secure systems for forms and email where possible.

However, no method of transmission over the internet or method of electronic storage is completely secure. While all reasonable steps are taken to protect your data, its absolute security cannot be guaranteed.

8. Data retention

Personal data is kept only for as long as it is needed for the purposes described in this policy, or to meet legal, accounting or reporting requirements.

The exact retention period depends on the type of data and how it is used. For example, records of communications may be kept for a reasonable period to manage ongoing conversations, while analytics data may be kept longer in an aggregated, non-identifiable form to understand long-term trends.

When personal data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked back to you.

9. Your rights under UK GDPR

Under UK data protection law, you have important rights in relation to your personal data. These include the right to:

Access your data – ask for a copy of the personal data that is held about you.
Correct your data – ask for inaccurate or incomplete personal data to be corrected or updated.
Delete your data – request that your personal data be erased in certain circumstances (sometimes called the “right to be forgotten”).
Restrict processing – ask that the use of your data be limited in certain situations, for example while a concern is being investigated.
Object to processing – object to the use of your data where processing is based on legitimate interests, including for direct marketing.
Withdraw consent – if processing is based on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of any use of your data before you withdrew consent.
Data portability – in some cases, ask for your data to be transferred to you or another organisation in a structured, commonly used and machine-readable format.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you are unhappy with how your data is being handled. However, you are encouraged to get in touch first so that any concerns can be addressed directly where possible.

To exercise any of these rights, please use the contact details in the Contact section below. Your request will be responded to as promptly as reasonably possible and always within the time limits set by law.

10. Third-party links and external services

Load & Capacity may link to other websites, platforms, or services (for example, external articles, tools, funnels or assessment platforms). These external sites are not controlled by Peter Bennett, and this Privacy Policy does not cover how they handle your data.

If you follow a link to another website or service, you should read the privacy policy on that site to understand how your information will be used and protected there.

11. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in the website, services, or applicable laws and guidance. When this happens, the “Last updated” date at the top of the page will be changed.

You are encouraged to review this page regularly to stay informed about how your personal data is used and protected. By continuing to use the website after any changes are posted, you agree to the updated policy.